The Convenience of Drive-Thru: Are Convenience Stores Asleep at the Wheel?
CHICAGO — Drive-thru and curbside service are the next big thing in convenience stores — or should be, according to an education session at the recent 2021 NACS Show hosted by Howland Blackiston, principal at foodservice consulting and design firm King-Casey.
Only 14 percent of c-store operators plan to add drive-thru in the next few years. Those who aren't are leaving big profits on the table, according to Blackiston.
"Just having food and beverage programs is not enough to compete with the convenience of drive-thru and off-premise service being offered by QSRs," he said during the session entitled "