We know drive-thru's, and we understand what it takes to increase sales, speed thruput and delight customers at the drive thru. We work closely with our clients to provide an entry-to-exit strategy and design solution that will deliver measureable results. There are specific design and communication solutions developed for each of the seven key customer zones of the drive-thru.
COZI®: Our Proprietary Approach to Drive-Thru Optimization
COZI® is an acronym for Customer Operating Zone Improvement. It’s King·Casey’s exclusive analytical process for improving how you present your brand to customers to create a better customer experience. By understanding how customers use an environment, we create innovative, customer-centric store design, branding, communications and merchandising strategies. The resulting solutions better meet customers’ needs, improve their experience with your brand, and blow away the competition. Learn more here.