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The sessions are led by Howland Blackiston, Principal of King-Casey. Howland is a key proponent of King-Casey’s COZI® strategic discipline and process (Customer Operating Zone Improvement) and he has worked with many of the world’s most recognized restaurant and retail concepts. Book author, lecturer and noted authority, Howland has been a featured speaker at hundreds of workshops, conferences, universities and special events in over 40 countries. He has developed and led webinars for QSR Magazine and the Marketing Institute. Howland has conducted workshop sessions at NRA, Global Shop, and many other conference events. He has been a featured guest on CNN, NBC, PBS, The Discovery Channel, Sirius Radio, and many others. Collectively, Howland’s publications have been translated into 16 languages. Howland’s workshop style is lively, humorous, participative, and rich with real-life content. He will leave Boot Camp participants with “how-to” information they can apply in their companies. His focus is on teaching practical methodologies that deliver measurable business results. |