Travelers Insurance: ConciergeClaim

The Situation

To differentiate itself from the competition, Travelers Insurance has introduced a new level of personalized service for automobile accident claim and repair. “ConciergeClaim” provides a highly personalized way to seamlessly manage the entire process from start to finish.

The Challenge

Travelers needed a new “retail” store concept for ConciergeClaim that was strongly branded, distinctive, inviting, friendly, and communicated a high level of personalized, professional service. And from concept to build-out, they needed it done within three months. They came to King-Casey for an effective solution.

The Solution

King-Casey’s retail design experts developed a proprietary 3-D brand concept for Travelers new ConciergeClaim service centers. The project called for the overall retail strategy, interior layout, customer flow, interior décor, and merchandising elements. The distinctly branded exterior makes Travelers claim centers easily identifiable from the clutter of other retail stores. The result? A quick and cost effective solution that elevates the Travelers brand and delivers a world-class customer experience.

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King-Casey’s new design concepts provided powerful 3-D branding for Traveler’s new ConciergeClaim service centers. The project dictated an effective design solution that could be quickly and cost-effectively (3 months from project launch to opening)